Privacy Policy

This Privacy Policy explains how Apphive ("Apphive", "we", "us") collects, uses, shares and protects your information when you use our website, editor and related services (the "Service"). By using the Service you agree to this policy.

1. Information we collect

• Account information — name, email and credentials you provide when you register.
• Billing information — handled by our payment processors; we do not store full card numbers.
• Project content — the apps, data and assets you create on the platform.
• Usage and device data — pages visited, actions, browser, device and IP address.
• Location — only when a feature you build or test requires it (see "Location permissions").
• If you call our voice assistant: your phone number and the call transcript (see "Calls with our voice assistant").

2. How we use your information

• To provide, operate and improve the Service.
• To build, compile and publish the apps you create.
• To process payments and manage your subscription.
• To provide support and send service-related communications.
• To analyze usage and improve performance and security.

3. Cookies and analytics

Our website uses the cookies it needs to work and, only if you accept them in the cookie notice, analytics and ad-measurement cookies: Google Analytics, loaded through Google Tag Manager (how many people visit and where they come from), Microsoft Clarity (how the site is used, with session recording and text fields masked) and the Meta pixel (to measure our ads on Facebook and Instagram). If you don't accept them, they don't load. You can change your choice at any time from the "Cookies" link in the footer. These providers are in the United States.

4. How we share information

We do not sell your personal data. We share it only with providers that help us run the Service — for example our backend provider (Firebase / Google), payment processors, Google, Microsoft and Meta (analytics and ad measurement, only if you accept cookies) and our voice assistant providers (ElevenLabs, Deepgram and Anthropic) — and when required by law.

5. Calls with our voice assistant

If you call our number, an artificial intelligence assistant answers. We transcribe the call (we don't record your voice) and, when it ends, save a short summary. We keep the transcript, the summary and your phone number with your customer support history for as long as they're needed to support you and improve our service, and for no more than 24 months after your last contact with us. We don't keep card numbers, passwords or health information: if you say them during the call, we remove them from what we store. You can ask us at any time to delete your calls by writing to the address below. If you're already a customer, the assistant may look up by your phone number your name, the status of your conversations with us and the summary of your previous calls, to help you better. It doesn't discuss or change your account details over the phone.

The assistant runs on our Hetzner servers in Virginia (United States) and uses ElevenLabs (voice), Deepgram (speech-to-text) and Anthropic (the assistant's replies), all in the United States; the transcript is also stored on our servers.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. Call transcripts and summaries, and the caller's number, are kept as explained in section 5 (no more than 24 months after the last contact).

7. Your rights

You may access, correct or delete your personal data, and object to or restrict certain processing. Residents of California (CCPA) and other regions may have additional rights. To exercise them, contact us at the address below.

8. Location permissions

Some apps may request foreground or background location to function or while testing in the previewer. We only use location for the purpose you enable, and you can revoke the permission at any time from your device settings.

9. Children

The Service is not directed to children under 13. Minors may use it only with verifiable parental consent.

10. International transfers

Your information may be processed in countries other than your own, with appropriate safeguards in place.

11. Changes

We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.

12. Contact

Questions or data requests: support@apphive.io
WhatsApp: +1 484 445 8210
2810 N Church St, PMB 97340, Wilmington, DE 19802, USA.